1. Subscription Cancellations
As a subscriber to our Software-as-a-Service (SaaS) platform, you have complete control over your subscription tier:
- Cancellation Rights: You can cancel your myRxSetu subscription dashboard plan at any time directly through the Billing Settings page or by emailing our support team.
- Service Degradation: Upon cancellation, your premium features (such as multi-branch inventory sync, scheduled report generation, and automated refilling warnings) will remain fully active until the final day of your current paid billing period. At the end of the billing cycle, your account will be degraded to the basic free tier with limited storage.
- Data Preservation: We preserve your catalog inventory details, drug batch logs, and transactional configurations for 180 days post-cancellation, allowing you to reactivate your subscription without data loss. After 180 days, files are permanently deleted.
2. Subscription Refunds & 7-Day Guarantee
We stand by the quality of our product, which is why we provide a clear trial satisfaction guarantee:
Exclusions & Limits
Please review the following exclusions:
- Refund requests submitted after the initial 7-day period are strictly ineligible for refund. We do not provide pro-rata refunds for partial months or unused periods.
- Annual plans cancelled mid-term are not eligible for partial refunds. If cancelled, the dashboard will remain premium until the end of the 12-month period.
- The 7-day guarantee applies only to the subscription fee. Metered service charges or Setu Wallet top-ups are excluded.
3. Setu Wallet Credits (Non-Refundable)
The Setu Wallet operates on a closed-loop system and is used to purchase metered platform operations (e.g. AI-drafted replies, SMS fallbacks, prescription OCR):
We encourage subscribers to start with smaller wallet increments (e.g., ₹200) to test their prescription OCR and SMS volume before loading larger amounts. Unused credits do not expire and will remain in your wallet balance indefinitely.
4. Duplicate Payments & Payment Disputes
If you believe you have been billed in error, such as a duplicate payment due to network latency during checkout:
- Direct Resolution: Reach out to us at [email protected] with your transaction reference number and tenant ID. We will investigate the payment log and, if verified, process the refund to the original payment source within 5–7 business days.
- Chargeback Consequences: Opening a dispute or chargeback directly with your banking institution before contacting support may lead to temporary account suspension during the review period. Resolving payment anomalies through our helpdesk is always faster and safer.
5. Contact Support & Billing Desk
For cancellation requests, billing issues, duplicate checkouts, or to trigger the 7-day guarantee, contact our billing desk: